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How crowdtesting improves live dealer player experiences

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The online gambling industry is always evolving, and live dealer games have captivated players who seek an authentic casino experience from any time or place.

These games combine convenience and social interaction, allowing players to chat with real dealers and others simultaneously. However, creating a seamless live dealer experience is challenging and involves resolving various technical issues to ensure high quality.

The growth of live dealer games

Live dealer games have gained immense popularity, revolutionizing the online gambling industry. They accounted for approximately 50% of the revenue generated by online table games in Pennsylvania, a clear testament to their widespread appeal. 

Growth of live dealer games

The growth of this sector has been staggering, with companies like Evolution witnessing a remarkable 45% increase in the third quarter of 2022 compared to the same period in 2021. These statistics highlight the rapid market share expansion and the increasing demand for the unique experience offered by live dealer games.

Live out of Asia

Historically, a key factor contributing to the popularity of live dealer games was the cultural mistrust of the Random Number Generator (RNG) prevalent in the Asian market. Players often place more trust in live dealers, preferring the assurance of engaging with real individuals rather than relying solely on the RNG.

This desire for authenticity and transparency has made live dealer games a preferred choice for many players, as they provide a genuine and honest gambling experience. However, in today’s market, more emphasis is being put on the premium product that live dealer games are, including the stylish studios, charismatic hosts, and high quality streams.

Mass appeal, minimal QA

Despite the widespread appeal and growing market share of live dealer games, they face their fair share of challenges.

Unlike automated casino games, the quality of live dealer games cannot be easily observed and evaluated through traditional testing tools. Factors such as video smoothness, audio clarity, and synchronization of game data with the live video feed are crucial for an enjoyable experience, but can only be accurately assessed by real people engaging in manual testing. This brings to light the need for effective testing methods that ensure the quality and integrity of live dealer games.

By harnessing the power of real users, crowdtesting allows for comprehensive testing of various aspects, such as device compatibility, loading times of user interfaces and videos, and overall performance. We will delve into the benefits and significance of crowdtesting in optimizing the performance and reliability of live dealer games, thereby enhancing the overall player experience.

How crowdtesting works for live dealer games

Ensuring the seamless and high-quality performance of live dealer games is crucial to providing players with an exceptional gambling experience. In this section, we will explore how crowdtesting plays a vital role in maintaining the good quality of live dealer games, addressing the technical challenges they face and optimizing their performance.

Live dealer with devices
  1. Device compatibility testing: Live dealer games must function well on various devices, such as desktops, laptops, tablets, and smartphones. Crowdtesting involves real users testing the games on different devices, operating systems, and screen sizes. This process helps identify compatibility issues and provides valuable feedback to optimize the games for a wide range of devices, ensuring a seamless experience for players.
  1. Load time of UI and video: A smooth live dealer experience relies on fast loading times for the user interface (UI) and video streams. Crowdtesting involves testers accessing the games from different locations and internet connections to assess loading times. By identifying latency issues or delays, crowdtesters help developers optimize the games for faster loading, enhancing gameplay.
  1. Video and audio quality: The quality of video and audio streams in live dealer games significantly affects player engagement. Crowdtesting allows real users to assess video clarity, resolution, and smoothness. Testers also evaluate audio quality, ensuring clear sound synchronized with visuals. Valuable feedback helps developers identify and rectify any issues, creating a captivating experience for players.
  1. Synchronization of cards and game data: Maintaining synchronization between cards or game data and the video stream is crucial. Crowdtesting helps uncover bugs and synchronization issues caused by factors like distance from data centers, unreliable internet connections, and different devices. Identifying discrepancies contributes to maintaining the integrity of the game.
  1. Compliance and geo-blocking: Crowdtesting ensures compliance with legal regulations and effective geo-blocking measures. Testers evaluate games for adherence to local laws, including age verification and responsible gambling features. They also simulate unauthorized access attempts and assess data privacy and security measures. Compliance and geo-blocking testing contribute to maintaining legal standards and protecting user data.

Who tests what matters for live dealer

Crowdtesting adds a human perspective to testing by using real users. Testers evaluate technical aspects and provide feedback on user experience, such as interface, controls, and satisfaction. This approach helps developers improve live dealer games, addressing challenges and enhancing quality to meet player expectations.

Live dealer platform testing includes customized tests for critical aspects. These tests evaluate important parts of the cutomer journey like…

  • Login procedures
  • Dealer interactions
  • Game types
  • Performance on different devices
  • Transaction speed
  • Success rates.

Real user feedback ensures helps providers create a seamless experience for players in the world of live dealer games.


Live dealer games revolutionize online gambling by providing a realistic casino experience at home. Crowdtesting is essential for maintaining game quality as it involves real users who test device compatibility, loading times, video and audio quality, and game data synchronization. This user perspective helps developers address challenges and optimize games to meet player expectations.

How to get started

Contact us and elevate your live dealer gaming platform with TESTA’s expert manual testing services. Assess, execute, analyze, and optimize further to stay ahead in the live dealer gaming industry. Gain a competitive edge with TESTA’s comprehensive testing solutions.

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Test, iterate and grow your iGaming business with TESTA, the QA Crowdtesting Platform built for the iGaming industry. Covering global markets with a community of iGaming-savvy QA testers, we test with real people on real devices from any market. From thorough manual and automated functional testing to insightful competitor analysis and responsive performance monitoring, TESTA’s crowdsourced data and solutions deliver immediate value. Explore our resources for the latest iGaming trends and learn how TESTA can streamline your QA process. TESTA is more than just testing, it’s a competitive edge that provides comprehensive data and solutions for iGaming software developers, operators, and providers. Get in touch with a Service Delivery Manager today and get free crowdsourced QA tests.



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